Refund and Returns

OVERVIEW

Goods sold are not returnable or exchangeable unless you received an incorrect item(s), manufactured defected item(s) or item(s) that were damaged in transit.

CONQUERTAC.COM will check the item(s) before delivering to customers to ensure everything is in order and in good condition. However, if you find that item(s) delivered to you is (are) damaged, broken or defective, please pack the damaged products and courier them back to us for investigation within 7 days. We will do everything possible to rectify the problem and make your shopping experience a positive one. For items that are damaged, we will either replace the broken part if possible or deliver a new one completely at our cost.

Kindly email /contact us within 24 hours of receiving your items in one of the above conditions. In your email kindly include the following details:

Your Name
Contact number
Email address
Order Number
Delivery address
Reason of return
Evidence Photos & Videos

If your return request is accepted, we will issue a Product Return Confirmation Email to you and the return items must reach us within 10 days from the date of the Product Return Confirmation Email issued.

The following conditions apply:-

The Returned item must be the same as received and in original packing along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it (if any). The item returned in stained, washed, installed or used condition will NOT be eligible for return.
Delivery cost incurred for returning the item will be boned by the Buyer, while re-shipping charges for exchanged items(s) will be on us.
Items that are not able to return within the stipulated timeframe will no longer be eligible to claim for exchange or any other forms of compensation from us.
All return products are to exchange with a new and function-able one, not for a refund. However, if the item is out of stock, the refund can be arranged (only the price of the product) if the Buyer does not select for backorder.

CONQUERTAC.COM have the right to refuse of replacing the items if we found the returned items:

The items scratched due to installation
Not in original packaging
Not the items we delivered
Specifications are matched to the items we delivered even though the Buyer claims incorrect specifications

Colors & Measurements – Every effort has been made to reflect product colors as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the color you will see on your monitor will accurately reflect the true color of the product. Measurements stated may vary 1cm – 3cm as items are mass-produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

CONQUERTAC.COM reserves the right to change and alter our Return & Refund Policy at any time without notice.

OVERVIEW

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